It has always been our philosophy that we are a support organization first and foremost. Whilst the implementation of a new or upgraded system is a critical stage in a company’s life, we also feel that the ongoing support and development of a systems of equal importance.

Our help desk system is the backbone to our customer service strategy. It provides information about the design of your system, monitors the review cycle and allows us to log and progress your support incidents in a timely manner.
We offer:

Premium Support

Premium Support gives clients without a specialist in-house IT department and up to 100 networked PCs, a higher and more personal level of service. It combines hotline support with regular site visits to ensure client networks are as efficient and secure as possible.

Regular site visits allow us to offer a higher level of pro-active service including:

• Preventative maintenance on servers and PCs
• Updates to server and PC software
• Resolution of non-critical issues with your users
• Training new users how to use your system
• Enhanced training of existing users to gain maximum benefit from existing software
• Installation & configuration of new PCs and associated hardware
• Installation of software packages onto client PCs

Sage Support

In addition to our own hotline support, we can also dial into client systems to diagnose problems. If we can’t help, we have a clear escalation path through to Sage. The benefits of this service include:

• guaranteed response times
• timely updates and bug fixes
• newsletter
• email support bulletins including handy hints, frequently asked questions etc.